Returns & Refunds Policy

Because Alpine Topographic products are made to order and many are customized for a specific mountain, we do not accept returns or exchanges for change of mind, incorrect selections, or other non-defective reasons.

Custom and Made-to-Order Items

All custom and made-to-order products are final sale.

Please review your mountain selection, product options, size, color, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and clear photos of the item and packaging so we can review the issue.

If the problem is confirmed to be due to damage, a production defect, or an error on our part, we will arrange an appropriate replacement or refund.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, changes or cancellations are not guaranteed.

Contact us as soon as possible if you need to request a change. We will do our best to accommodate the request if production has not yet started.

Size and Color

Please review product descriptions, size information, and available color options before ordering.

Differences in screen settings may cause colors to appear slightly different from the finished product and are not considered defects.

Refunds

Approved refunds are issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.

Contact

Questions about an order, return, replacement, or refund can be submitted through our Contact page.